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In accordance with the Federal Government’s health advice regarding Coronavirus (COVID-19), the Royal Commission into National Natural Disaster Arrangements is working to adjust its operations.

The Commission had planned to hold hearings in New South Wales, Victoria, Queensland and the ACT, however, current social distancing requirements mean it is no longer possible for the Commission to conduct its work face-to-face without exposing the community to unnecessary risk.

The Commissioners are committed to ensuring this important work continues and will use the technology available to further consult and gather information within the public health guidelines.

This means examining options for digital, rather than in-person engagement to help prevent any potential exposure to the virus.

The Commission wants to speak to people who were affected by the recent bushfires. The information provided during the Royal Commission hearings will assist the Commission in its work.

The Ceremonial Hearing which was scheduled for 31 March will be delayed to allow the Commission to conduct the hearing while minimising the risk of exposure.

Details about the Commission’s hearings will be announced as soon as possible.

Practice Guidelines

The Commissioners have issued the following Practice Guidelines to assist parties, witnesses and members of the public involved with the Royal Commission.

Practice Guideline 1 – Conduct of Hearings

Practice Guideline 2 – Leave to Appear and Witnesses

Practice Guideline 3 – Legal Professional Privilege

Document Protocol

This Protocol sets out the means and format in which electronic documents are to be produced to the Royal Commission into National Natural Disaster Arrangements.

Document Management Protocol


If you have questions about this Royal Commission including the submission process, you can contact:

The information line operates from 8:30am-5:30pm (Australian Central Daylight Time) Monday-Friday except public holidays.

This phone line and email service can assist you with your questions about the Royal Commission including the submission process or future hearings.

Please note that staff are not equipped to assist with welfare or general enquiries about bushfire recovery efforts. If you were affected by recent fires and require assistance, Lifeline has a dedicated 24 hour bushfire recovery support line 13 HELP (13 43 57) and the National Bushfire Recovery Agency has information about a broad range of organisations and services who are available to support you.

The Royal Commission can also assist with language services.